Inbound marketing focuses on building and maintaining customer relationships. Investing in customers attracts leads to your site. It encourages them to choose your products and services, keeps them ...

Developing and nurturing a customer care culture is one of the hottest button topics among executive-level managers. But it’s not merely a trend. Being capable of providing remarkable customer care ...

Acquiring net new customers is up to 25 times more expensive than keeping customers, and bad customer experience is a leading indicator of customer churn. Therefore, a critical element to any business ...

The better you are to your customers, the better they are to you. Here’s how this lesson translates to business and why you should do the same. Being kind is not something you necessarily associate ...

Here is the story of how one utility provided us good, then better, then ultimately the best customer service. My family moved last month, a challenging undertaking in the best of times and a whole ...

Opinions expressed by Entrepreneur contributors are their own. As companies continue to move to automation (hello, ChatGPT) to save money, one thing is getting lost: the kind of customer service that ...

Question: While there is always so much discussion in the business community about customer service, why is it also so important for a public service such as a fire department? Answer: Just because we ...

The healthcare industry in Kenya remains a towering exemplar of the most pathetic customer care service anywhere in the world. [Courtesy] No institution can thrive without a robust customer care ...

Customer service nightmares have become a daily occurrence instead of an occasional one. Between rude workers and incorrect orders, most people wonder what the reason for the madness is — at least, ...

Want to get good service from a bad airline? Use your "pleases" and "thank yous" – and don't expect too much. That's the consensus of travelers, experts and insiders who have worked for these airlines ...