When I booked an international JetBlue flight in basic economy, I was upgraded to an EvenMore premium economy seat with extra ...

JetBlue set out to make the economy class experience better. It eventually introduced a premium cabin, but economy is still the airline’s core product. Every seat has more legroom than ...

United Airlines will debut an international premium experience in 2026 that includes comfy suites, caviar service, and luxe ...

Travelers looking to maximize satisfaction should pay attention to the latest J.D. Power study. Southwest leads economy class ...

Despite a decrease in customer confidence, airlines have seen an improvement in customer satisfaction, with JetBlue Airways taking the top spot in first/business class, Delta Air Lines in premium ...

U.S.-based airline JetBlue is known for keeping its prices low while maintaining a high level of customer experience ... Initially, JetBlue only offered economy flights, but over the years ...

Although consumer confidence and passenger volume are down, overall passenger satisfaction is up thanks to gains in economy and basic economy class.

JetBlue ranked highest for business/first class satisfaction, while Southwest led in economy for the fourth ... and will likely affect passenger experience in the coming weeks and months.

JetBlue and Delta have invested tens of millions of dollars training staff to be friendly and interactive, while Southwest ...

“But it’s clear that market dynamics are changing and will likely affect passenger experience in the coming ... Lines ranked ...