We’ve all seen the signs in businesses, retail shops and elsewhere that read, “We reserve the right to refuse service to anyone.” But is that really true? Do business owners have the legal right to ...

The success of a business is directly related to customer satisfaction, so prioritizing customers and building sustainable ...

Convey your customer choices with your positioning, vetting, aligning expectations, choosing not to renew, or walking away as ...

Americans say the top reasons they'll abandon a brand are because of poor quality and rude customer service, according to a ...

AT&T customers whose information was stolen in two separate data breaches can apply for their share — up to $7,500 — of a $177 million settlement. Shafkat Anowar / Staff Photographer AT&T customers ...

According to reviews, Reddit threads, and social media, the staff at these chains make fast food feel more like a struggle ...

If you’ve ever worked in retail, you know exactly how much those small gestures matter. I spent a full decade working in ...