The Philippine Business Process Outsourcing (BPO) sector stands as a towering achievement and an undeniable cornerstone of ...

A LEGISLATOR on Monday filed a resolution urging the Department of Trade and Industry (DTI) and the Department of Foreign Affairs (DFA) to take immediate diplomatic and trade action in response to the ...

A CEBU legislator filed a resolution on Monday urging the government to initiate talks with the US over plans to bring the call-center industry back from overseas. The Trade and Foreign Affairs ...

The Department of Labor and Employment in Central Visayas (DOLE-7) expressed its solidarity with the Inter-Call Center ...

The Philippine ambassador to the United States is pressing US lawmakers to exempt the country from a new bill that would punish American companies for using overseas call centers.

Since 2023, Teleperformance has been widely adopting AI across internal and client operations—how is the company keeping its ...

THE Department of Trade and Industry (DTI) said it will consult with the business process outsourcing (BPO) industry to map out possible responses to potential US legislation that will call for the ...

Bengaluru: The Bengaluru city police have busted a `digital arrest' scam run through a call center, targeting US and Canada ...

Proposed legislation in the United States that discourages call center companies from hiring talent abroad is a "clear threat ...

Athena Security, a leader in AI-powered physical security and compliance technology, has announced the launch of its Cell Phone, transmitting device, and Smart Glasses Detection System — a solution ...

The lesson from global layoffs is that technology waits for no one. The firms cutting jobs aren’t collapsing; they’re evolving. If we want our workers to stay employable, we must evolve, too.

Collaboration among stakeholders from the Information Technology-Business Process Management (IT-BPM) sector, education, and the government backs the continued leadership of the Philippines in the ...