Nearly 2 million Filipinos’ jobs are on the line, with the BPO sector under siege from US protectionism and the rise of AI.

Maximize customer loyalty by learning how strong contact center leadership defines the CX vision, empowers agents, and ...

Explore how India's AI voice agents are reshaping global business with faster, cost-effective, and human-like customer ...

IF a proposed US law takes effect, it could unleash a “massacre of jobs” in the country’s business process outsourcing (BPO) industry, the Center for Trade Union and Human Rights (CTUHR) has warned, ...

Business process management employs 1.65 million workers in call centres, payroll, and data handling in India. Hiring has ...

Collaboration among stakeholders from the Information Technology-Business Process Management (IT-BPM) sector, education, and ...

A call center agent from a BPO company located in the Megaworld area of Iloilo City suffered a panic attack after a quake struck the area.

With the growth of agentic artificial intelligence, hospital contact centers should no longer be an area of confusing ...

At a startup office in this Indian city, developers are fine-tuning artificial-intelligence chatbots that talk and message ...

THE BUSINESS process outsourcing (BPO) industry is leading the adoption of agentic artificial intelligence (AI) in the Philippines as companies transition from experimentation to application of AI ...

Athena Security, a leader in AI-powered physical security and compliance technology, has announced the launch of its Cell Phone, transmitting device, and Smart Glasses Detection System — a solution ...