The lesson from global layoffs is that technology waits for no one. The firms cutting jobs aren’t collapsing; they’re evolving. If we want our workers to stay employable, we must evolve, too.

The Philippine Business Process Outsourcing (BPO) sector stands as a towering achievement and an undeniable cornerstone of ...

A LEGISLATOR on Monday filed a resolution urging the Department of Trade and Industry (DTI) and the Department of Foreign Affairs (DFA) to take immediate diplomatic and trade action in response to the ...

A CEBU legislator filed a resolution on Monday urging the government to initiate talks with the US over plans to bring the call-center industry back from overseas. The Trade and Foreign Affairs ...

Ambassador-at-Large and the Philippines’ Special Envoy for Trade Jose E.B. Antonio said the Philippines should focus on ...

Nearly 2 million Filipinos’ jobs are on the line, with the BPO sector under siege from US protectionism and the rise of AI.

Maximize customer loyalty by learning how strong contact center leadership defines the CX vision, empowers agents, and ...

Explore how India's AI voice agents are reshaping global business with faster, cost-effective, and human-like customer ...

Business process management employs 1.65 million workers in call centres, payroll, and data handling in India. Hiring has ...

Collaboration among stakeholders from the Information Technology-Business Process Management (IT-BPM) sector, education, and the government backs the continued leadership of the Philippines in the ...