Our premise is that the mantle of “King Kong” in the agentic era will belong to the first vendor that consistently ships ...

Maximize customer loyalty by learning how strong contact center leadership defines the CX vision, empowers agents, and ...

With the growth of agentic artificial intelligence, hospital contact centers should no longer be an area of confusing ...

At a startup office in this Indian city, developers are fine-tuning artificial-intelligence chatbots that talk and message ...

We're on the cusp of AI agents changing our devices, Qualcomm says, but only if you ditch typing and tapping to ask AI.

With more agents claiming clients are cutting them out of deals, industry leaders warn that lawsuits could harm reputations.

Vonage, an Ericsson company, has introduced a new AI-powered fraud detection and identity verification solution designed specifically for contact centers. The Agentforce Identity Insights and Fraud ...

Active listening training empowers call center agents to boost FCR and CSAT, reduce repeat calls, and deliver empathetic, ...

The Golden State Warriors have signed free agent center Al Horford to a contract, it was announced Wednesday. Per team policy, terms of the agreement were not released. Horford, 39, appeared in 60 ...

Activision has warned PC gamers that they will not be able to play Call of Duty: Black Ops 7 during the beta and at launch if they do not enable TPM 2.0 and Secure Boot. Like rival shooter Battlefield ...

SAN RAMON, Calif., Sept. 29, 2025 /PRNewswire/ -- Blazeo Inc., a leader in omnichannel lead engagement, today announced the launch of Blazeo Voice AI, a breakthrough hybrid call center solution that ...