Metro Atlanta’s biggest 911 dispatch centers are spending millions to switch their networks from copper wire to digital, ...

Metro Atlanta's biggest 911 centers are spending millions to modernize their networks, enabling faster answer and response times after complaints in some jurisdictions.

If you receive a call from an unknown caller or a business you don’t recognize, let the call go to your voicemail. If the ...

At a startup office in this Indian city, developers are fine-tuning artificial-intelligence chatbots that talk and message ...

AI can support sales teams by streamlining lead qualification, personalizing outreach at scale, forecasting demand with ...

Sentillian, an innovator in AI-driven call center solutions, announced a strategic partnership with Hogan Technology, a provider of communication technology and services, to expand beyond the legal ...

Business Insider talked to three young adults who said creating a physical boundary around their phone improved their screen ...

School administrators and education officials from across the Pioneer Valley convened at Greenfield Community College to discuss the benefits of implementing cellphone bans in schools, which have been ...

Now in its 13th year, the Buenos Aires conference focused on adapting to change, keeping humans at the center, and building AI literacy ...

Palm Beach County leaders hobnobbed with tech CEOs recently and discussed efforts to make the region the country’s next quantum technology cluster.

The director of the Office of Unified Communications (OUC) says that on average call pickup time is 4.4 seconds down from ...

Since 2023, Teleperformance has been widely adopting AI across internal and client operations—how is the company keeping its ...