Nearly 2 million Filipinos’ jobs are on the line, with the BPO sector under siege from US protectionism and the rise of AI.

Maximize customer loyalty by learning how strong contact center leadership defines the CX vision, empowers agents, and ...

The Canada Revenue Agency says it has improved call centre delays and is on track to meet a December targets set by the ...

A beloved community centre on the very edge of London is one step closer to being saved after a fifth of the local village’s population backed ...

At a startup office in Bengaluru, developers are fine-tuning artificial-intelligence chatbots that talk and message like humans.The company, LimeChat, has an audacious goal: ...

Business process management employs 1.65 million workers in call centres, payroll, and data handling in India. Hiring has ...

The business process management sector in India employs 1.65 million workers across call centers, payroll, and data ...

The CBI probe further revealed that three call centres operating in Khalapur and Alibag were part of the same network busted ...

At a startup office in this Indian city, developers are fine-tuning artificial-intelligence chatbots that talk and message ...

At a startup office in this Indian city, developers are fine-tuning artificial-intelligence chatbots that talk and ...

The Central Bureau of Investigation (CBI) is probing a sprawling fake call centre network dismantled in Igatpuri in August 2025, which allegedly operated under the protection of an Inspector General ...