During a media conference on Oct. 17, RCMP gave details of an investigation that resulted in a charge of sexual assault ...

The former head of a training program for Alberta law enforcement officers is facing sexual assault allegations. RCMP on ...

Maximize customer loyalty by learning how strong contact center leadership defines the CX vision, empowers agents, and ...

For the month of September 2025, Dyfed-Powys Police answered 999 calls in an average of 4.33 seconds, making Dyfed-Powys the ...

Rockland Trust is expanding its office space at 120 Liberty St. in Brockton. The bank, which has leased two floors in the ...

Two senior officials working at the Canada Revenue Agency say the agency surpassed its target for answering more calls from ...

At a startup office in Bengaluru, developers are fine-tuning artificial-intelligence chatbots that talk and message like humans.The company, LimeChat, has an audacious goal: ...

Business process management employs 1.65 million workers in call centres, payroll, and data handling in India. Hiring has ...

Leaked phone records and scam operators’ internal documents show how 200 Irish people lost hundreds of thousands of euro ...

Liverpool have a number of defensive injury doubts ahead of Sunday's clash with Manchester United, and Arne Slot cannot ...

Cheap labour and English proficiency helped make India the world's back office. Now, AI-powered systems are subsuming the ...