At a startup office in this Indian city, developers are fine-tuning artificial-intelligence chatbots that talk and message ...

At an Indian startup office, developers are fine-tuning artificial-intelligence chatbots that talk and message like humans.

LimeChat competes with other AI companies like Haptik, which was acquired by Reliance Industries in 2019. Haptik’s AI agents ...

MAULDIN, S.C. (FOX Carolina) - Samsung Electronics America said it is expanding with a new call center facility in Mauldin.

At a startup office in this Indian city, developers are fine-tuning artificial-intelligence chatbots that talk and ...

Customer experience is entering the sci-fi age: knowing and understanding customers on an individual level, providing ...

Garmin AT Inc. has reaffirmed its commitment to Salem. The company on Wednesday formally unveiled the latest addition to its Turner Road campus: A $14 million, 66,000-square-foot building to expand ...

Well-designed IVRs resolve issues, reduce cost and leave customers with a positive impression. Poorly designed ones create ...

A federal judge ruled in favor of the CMS on Tuesday, one day before the start of Medicare open enrollment. A spokesperson ...

"This was our retirement -- what we've been building up so we could have a retirement. So it's devastating for us." ...

Quant says its new system resolves 77% of issues in real time, aiming to replace chatbot dead ends with true resolution. Quant launches agentic AI for service. New “digital colleagues” are built to ...

Business process management employs 1.65 million workers in call centres, payroll, and data handling in India. Hiring has ...