In a scathing new report released Tuesday, the auditor general found Canada Revenue Agency contact centres are repeatedly ...

How does change management and a strategic pause lead to better outcomes for contact centers? Learn about readiness, results ...

MAULDIN, S.C. (FOX Carolina) - Samsung Electronics America said it is expanding with a new call center facility in Mauldin.

MERRILLVILLE — Northern Indiana Public Service Company LLC (NIPSCO) said Thursday that natural gas residential customers can expect an increase in their winter heating bills this season compared to ...

Business process management employs 1.65 million workers in call centres, payroll, and data handling in India. Hiring has ...

At a startup office in this Indian city, developers are fine-tuning artificial-intelligence chatbots that talk and message ...

LimeChat competes with other AI companies like Haptik, which was acquired by Reliance Industries in 2019. Haptik’s AI agents ...

At an Indian startup office, developers are fine-tuning artificial-intelligence chatbots that talk and message like humans.

At a startup office in this Indian city, developers are fine-tuning artificial-intelligence chatbots that talk and ...

Well-designed IVRs resolve issues, reduce cost and leave customers with a positive impression. Poorly designed ones create ...

Customer experience is entering the sci-fi age: knowing and understanding customers on an individual level, providing ...

In an age of social distancing, customer service may be the biggest challenge for companies seeking to create warm, fuzzy, ...