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Salesforce CEO Marc Benioff was upset. Last fall, one of his technical teams told large Salesforce customers that using ...

While it’s still the early days, voice AI is one area where artificial intelligence promises cost savings and service ...

The only training they provided was asking questions. They’d stick you with a customer and make you guess how to process the ...

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Social Security Administration (SSA) to serve the growing number of beneficiaries with fewer staff, creating customer service ...

There’s a reason Substack and Beehiiv are so hot right now: Email is a powerful tool. Billions of people check their inboxes every day, giving the medium more reach than any social media platform on ...

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Social Security chief Frank Bisignano has pushed automation and web services as efficient ways to assist the program’s beneficiaries. But outside experts and former employees say he overstated the ...

NEW YORK, NEW YORK - AUGUST 11: A view of people walking by the Google logo on the building exterior of 111 Eighth Avenue on August 11, 2025 in New York City. (Photo by Craig T Fruchtman/Getty Images) ...

Stuck on a problem with your Starlink satellite internet, and seeking help? These tricks for reaching a rep actually work. (Also, see one that never does.) From the laptops on your desk to satellites ...