This may sound strange coming from someone who gets paid to offer an opinion in print once a week, but I’m getting tired of being asked to take surveys from organizations asking “How are we doing?” ...

CAMDEN, N.J., Sept. 3, 2025 /PRNewswire/ -- Subaru of America, Inc. today announced the automaker was ranked No. 1 overall in the 2025 American Customer Satisfaction Index (ACSI®) Automobile Study.

A local school district is facing a federal investigation for a “graphic” and “inappropriate” survey that was allegedly given to students as young as 11 years old against their parents’ wishes. The ...

PITTSBURGH — State Representative Abigail Salisbury is calling out Duquesne Light, saying the company is avoiding its own customers. Duquesne Light was scheduled to attend a special committee meeting ...

The American Customer Satisfaction Index results are based on surveys from random customers. High monthly auto payments over longer loan terms could challenge future results. Subaru took the top spot, ...

What’s the point of a market research survey that could take weeks when consumer sentiment is rollercoasting up and down every day? That’s the problem MX8 Labs aims to tackle. The new startup is ...

At 12 years old, customer service and experience expert Shep Hyken started his first business as a birthday party magician. It was then that his parents first instilled in him the importance of ...

SOUTHLAKE, Texas, July 22, 2025 /PRNewswire/ -- Travel agencies are facing growing pressure from fragmented content systems that are increasing operational costs and making it harder to deliver a ...

The three leading U.S. sportsbooks ran neck-and-neck atop an annual consumer satisfaction survey that this year added sports betting and online casinos to a broad array of industries it studies ...

Everybody knows that people fear public speaking even more than they fear dying. Right? Well, like many such “facts,” this idea is actually the result of a flawed survey question. In 1973, a poll ...