JetBlue set out to make the economy class experience better. It eventually introduced a premium cabin, but economy is still the airline’s core product. Every seat has more legroom than ...

Travelers looking to maximize satisfaction should pay attention to the latest J.D. Power study. Southwest leads economy class ...

When I booked an international JetBlue flight in basic economy, I was upgraded to an EvenMore premium economy seat with extra ...

Although consumer confidence and passenger volume are down, overall passenger satisfaction is up thanks to gains in economy and basic economy class.

Despite a decrease in customer confidence, airlines have seen an improvement in customer satisfaction, with JetBlue Airways taking the top spot in first/business class, Delta Air Lines in premium ...

JetBlue and Delta have invested tens of millions of dollars training staff to be friendly and interactive, while Southwest ...

JetBlue ranked highest for business/first class satisfaction, while Southwest led in economy for the fourth ... and will likely affect passenger experience in the coming weeks and months.

The results of a 2025 study from J.D. Power shows that airlines are seeing an overall improvement in customer satisfaction — but some carriers fared better than others with passengers.

U.S.-based airline JetBlue is known for keeping its prices low while maintaining a high level of customer experience ... Initially, JetBlue only offered economy flights, but over the years ...

By the time I landed, I was already planning to dish out more cash to experience ... economy seat when I boarded. I flew on JetBlue's A321 Classic with Mint. Mint refers to the business class ...