Ever wonder which restaurant chains you'll get the best service at? We scoured the internet to find out which ones customers ...

The Supportive Role of AI Chat Software. With the help of AI chat software, new customer service representatives can receive "instant guidance" during real conversations: The s ...

The surge of third-party delivery apps has reshaped the quick-service restaurant industry. It has created new revenue streams ...

Allegiant Chief Operating Officer Tyler Hollingsworth said the Las Vegas-based airline is always looking to add flights to ...

The Department of Homeland Security (DHS) celebrated major recognition at the 8th Annual Service to the Citizen Awards, ...

Boost fixed operations success with Jeff Cowan’s people-focused strategies, training, and tools for dealerships.

NextDAY Cabinets hosted an advanced professional development training for the sales and dealer team for the Beltsville ...

AI copilots, governance frameworks, and human oversight can close the readiness gap and deliver trust at scale.

Nintendo of America has made the decision to outsource its customer support services, resulting in hundreds of contractors losing their jobs amid concerns Nintendo’s customer support will suffer as ...

NUEKPE The Ghana Revenue Authority (GRA), has launched a General Competency Training Programme for an estimated 4000 senior ...

Figures show that complaints made to Shropshire hospitals jumped in June at the same time as compliments also rose.

Establishing this department is an important milestone for FHC and the industry we proudly serve,” says Chris Hanstad, President & CEO of FHC. “Melanie and Ernie bring tremendous expertise and passion ...