The Department of Homeland Security (DHS) celebrated major recognition at the 8th Annual Service to the Citizen Awards, ...

People with disabilities who visit the Clark County Courthouse face multiple barriers. Most of the building’s doors aren’t motorized, the only entrance ramp is at the back of the building and access t ...

Nintendo of America has made the decision to outsource its customer support services, resulting in hundreds of contractors losing their jobs amid concerns Nintendo’s customer support will suffer as ...

Recently, Airways had the opportunity to visit ifly, the training centre of one of India’s largest airlines, IndiGo.

You first need to think of systems, not hacks. You need to engineer your processes and create playbooks for everything.

Ever wonder which restaurant chains you'll get the best service at? We scoured the internet to find out which ones customers ...

Starbucks CEO Brian Niccol wants to win spending-conscious customers over with great service and beverages, he said Tuesday.

Boost fixed operations success with Jeff Cowan’s people-focused strategies, training, and tools for dealerships.

The Ghana Revenue Authority (GRA) has launched a week-long General Competency Development Programme, to sharpen leadership ...

NextDAY Cabinets hosted an advanced professional development training for the sales and dealer team for the Beltsville ...

Available only through Call Center Coach , the Servant Leader App is the first Leadership Execution System that operationalizes Servant Leadership for contact center supervisors. It is not a generic ...

Empathy is the performance engine of modern contact centers. When taught through targeted training, reinforced by coaching, and embedded in call center QA, it scales human connection that lifts ...