Our work across Asia and the Pacific (as well as Pia’s earlier work around the world) has demonstrated that “digital transformation” in the public sector is often an ambiguous term, meaning different ...

Over the last decade, I’ve been helping local governments tell better stories when it comes to their sustainability work. We know that human stories resonate. And we know that they build trust with ...

The Digital Transformation in Government Community recently hosted an AMA (Ask Me Anything) with Galyna Pustova, CEO of the CDTO Campus under Ukraine’s Ministry of Digital Transformation. Ukraine’s ...

Over the past few weeks, I ran a short survey to crowdsource who and what people in our field are paying attention to. Sixty-two people responded — a mix of public servants, practitioners, and friends ...

I thought it needed a new approach so I developed (with UofT) a program called OPS Brainworks. Here is the 75 second pitch https://www.youtube.com/watch?v=EBeetwp9fNU. The complete walkthrough is here ...

I would argue that there is no broken system or organization. There are only broken people. Systems and organizations are broken because of broken people. Give a good system and organization to broken ...

To realize the vision of “Developed Gujarat 2047,” the state government has approved a comprehensive five-year action plan (2025–2030) focused on Artificial Intelligence (AI). The plan aims to ensure ...

The problem: A VUCA world cannot be met with business-as-usual responses. Why it matters: Societies must quickly adapt to changing conditions. Smarter policy leadership is vital. The solution: Get ...

In today's rapidly evolving technological landscape, the integration of artificial intelligence (AI) into governmental operations and services has shifted from being a mere possibility to an ...

Public servants worldwide are regularly asked to manoeuvre complexity and uncertainty while finding solutions to pressing societal problems. It’s impossible to make a policy decision — or deliver an ...

Artificial intelligence is rapidly changing the world of work. But what does that change look like in government? Our global survey for public servants aims to answer that question. We want to provide ...

Generation Z (or Gen Z) are defined as a demographic of individuals who were born between the years 1996 and 2010. And they are now beginning to enter the workforce and shaping it in interesting ways.