Jack Dorsey: How Conversational Interfaces Reveal What Customers Really Want #ai #podcast
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YouTubeSequoia Capital
Jack Dorsey: How Conversational Interfaces Reveal What Customers Really Want #ai #podcast
Before AI interfaces, companies had to infer what customers wanted – surveys, support tickets, behavior analysis. Block's Jack Dorsey discusses what changes when the product IS the conversation: "When your interface is a conversation with your customer, instead of this visual navigation, you suddenly get this amazing fidelity of, like, what ...
67.4K views1 month ago
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